Privacy Policy for Alralo eSIM Desk

1. Data Controller

The data controller responsible for the processing of your personal data collected through alralo.online is Alralo eSIM Desk.

Alralo eSIM Desk
Toronto, Canada (Online Service)
Email: [email protected]
Phone: +1 416 555 0202

As the data controller, Alralo eSIM Desk determines the purposes and means of processing your personal data. We are committed to ensuring that your privacy is protected and that your data is handled in a responsible and transparent manner, in compliance with applicable data protection laws. Our commitment extends to maintaining the confidentiality, integrity, and availability of the personal information we hold. We regularly review our data processing activities to ensure they meet the highest standards of privacy and security.

2. Data Collected

Alralo eSIM Desk collects personal data primarily when you interact with us through our website's contact forms. The types of data collected are minimal and specifically related to the purpose of your interaction.

When you use our contact form to reach out to us, we collect the following information:

• Name: This allows us to address you personally and appropriately in our response.
• Email Address: This is essential for us to send you a reply and communicate with you regarding your inquiry.
• Message Content: The details you provide in your message help us understand your query, feedback, or request so we can provide an accurate and helpful response.

3. Cookies and Local Storage

Alralo eSIM Desk's approach to cookies and local storage is designed to be privacy-centric. We understand the importance of transparency in this area.

We use local storage solely for the purpose of managing your cookie consent preferences. When you accept or decline our cookie policy, this preference is stored locally on your device so that you are not prompted again during subsequent visits. This is a purely functional use that enhances your browsing experience by remembering your choice.

We do not use any tracking cookies, analytical cookies, or third-party cookies. This means:

• We do not track your browsing habits across our site or other websites.
• We do not collect data for analytics purposes using cookies.
• There are no third-party cookies from advertisers or social media platforms embedded on alralo.online.

4. Legal Basis for Processing

The processing of personal data by Alralo eSIM Desk is based on specific legal grounds as required by data protection regulations. When you submit an inquiry through our contact form, our legal basis for processing your name, email address, and message content is primarily:

Legitimate Interest: We have a legitimate interest in responding to your inquiries, providing customer support, and addressing your feedback. Processing your data in this context is necessary to effectively communicate with you and manage our customer relationships. This processing is balanced against your rights and freedoms, and we ensure that our legitimate interests do not override your fundamental rights. Responding to customer inquiries is an integral part of operating our online service, alralo.online, and providing assistance to those interested in eSIMs for international travel.

Consent: In some cases, by submitting your information through our contact form, you are implicitly providing consent for us to use that information to respond to your specific request. You have the right to withdraw this consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

We ensure that any processing of your personal data is conducted fairly, lawfully, and transparently, adhering to the principles of data minimization and purpose limitation. We do not process your data for purposes beyond what is necessary to address your specific contact request.

5. Data Sharing and Disclosure

Alralo eSIM Desk is committed to keeping your personal data private. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Our policy is centered around minimizing data sharing.

We generally do not share your personal data with third parties, with the following very limited exceptions:

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency). This is done only when we have a good-faith belief that the disclosure is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or the public.
• Protection of Rights: We may share information when we believe it is appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

6. Data Retention Period

Alralo eSIM Desk retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For data collected through our contact forms (name, email, message content), we retain this information for a period of up to 12 months from the date of your last interaction with us concerning that specific inquiry. This retention period allows us to:

• Effectively address your query and follow up if needed.
• Maintain a record of correspondence for customer service purposes.
• Refer back to previous interactions to provide more consistent and informed support in case of related or subsequent inquiries.

7. Your Data Protection Rights

As a user of alralo.online, you have certain rights regarding your personal data that we hold. Alralo eSIM Desk is committed to upholding these rights. You can exercise these rights by contacting us at [email protected].

Your rights include:

• The Right to Access: You have the right to request copies of your personal data we hold.
• The Right to Rectification: You have the right to request that Alralo eSIM Desk correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that Alralo eSIM Desk erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that Alralo eSIM Desk restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to Alralo eSIM Desk's processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that Alralo eSIM Desk transfer the data that we have collected to another organization, or directly to you, under certain conditions.

8. Right to Complain to Supervisory Authority

Should you have any concerns about our handling of your personal data, we encourage you to contact us directly at Alralo eSIM Desk. We are committed to resolving any issues and addressing your concerns in a fair and efficient manner. Our email for privacy-related inquiries is [email protected].

However, if you feel that Alralo eSIM Desk has not addressed your concerns satisfactorily or that we have infringed upon your data protection rights, you have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority would typically be the data protection authority in the jurisdiction where you reside, where you work, or where the alleged infringement took place.

While Alralo eSIM Desk operates online from Toronto, Canada, we respect the rights of individuals globally and recommend consulting the specific data protection authority relevant to your location for guidance on how to lodge a complaint. This ensures that your complaint is handled by the appropriate body with the necessary jurisdiction and expertise.

9. Changes to This Privacy Policy

Alralo eSIM Desk reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any modifications will be effective immediately upon posting the updated policy on alralo.online.

We will indicate the date of the last revision at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes signifies your acceptance of the updated policy.

Should there be significant changes to how we handle your personal data, especially if those changes affect your rights, we will endeavor to provide more prominent notice, such as through a notification on our website's homepage or by directly contacting you if we have your contact information and it's appropriate to do so. Our commitment to transparent data handling remains constant, even as our policy may evolve to meet new challenges and standards.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us. We are here to help and provide clarity on any aspect of our privacy commitments.

You can reach Alralo eSIM Desk through the following channels:

Email: [email protected]
Phone: +1 416 555 0202
Address: Alralo eSIM Desk, Toronto, Canada (Online Service)

We aim to respond to all inquiries promptly and professionally. Your privacy is important to us, and we appreciate you taking the time to understand our policies.